Originally Posted by Kumu Honua

I report things.

Just today I reported a RMT seller. I went to the web interface (Because it is SO much more satisfying getting a direct response that says they were banned.)

I submitted a screenshot. The 3 tiered response occurred.

1. Auto response:

Our support department will handle your request as soon as possible.

The Answers below were automatically selected and shown to you by RightNow SmartAssistant when you submitted your question. This is simply a log for your records of what you were presented with.

2. I saw and read your support request:

Thank you for reporting a potential rules violation.

We will use the information you have provided to investigate whether a violation of the rules has occurred. Please let us know if you have any additional problems or questions.

3. Action:

I reviewed the game logs of this incident and confirmed a violation. The player's account has been suspended pending further investigation.

Thank you for submitting your report and helping keep Guild Wars a fun and safe place to play.

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Nothing is "Automatic". They research reports...